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Customer Service

We are here to help. Whether it is choosing the perfect ring or finding a specific setting, the King Arthur Jewelry team is available to answer any of your needs. Find quick answers to your questions below, or contact us via phone at (256) 593-6610 or at CustomerService@KingArthurJewelry.com.


Ordering Information

Do you offer gift wrapping and/or personal messages?

We will gift-wrap any jewelry or add personal gift messages at no extra charge upon request.

How do I track my order?

Login now to view your account.  Under “My Orders”, click “View your order history” to view the status of your orders.  We are always available to help you by phone at (256) 593-6610 during business hours or you may Contact Us online.

What is your return policy?

King Arthur Jewelry stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 25 days. Shipping charges cannot be refunded. All sales are final on discounted items, out-of-stock items, special orders, or jewelry that has been altered in any way.

In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form and all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. Call us at (256) 593-6610 and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.

Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, or other courier (Federal Express, UPS, etc.) and be sure to retain your copy of the postal documents. Return your items to:

 King Arthur Clock
 10506 AL Hwy 168
 Boaz AL  35957

All returned items are inspected to ensure that they are received in satisfactory condition with all original paperwork.  Once inspected, we will rapidly process the return and issue a refund in the same form that the merchandise was purchased.

Remember:

  1. Items must be as you received them, undamaged and unused.
  2. Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
  3. Call us at (256) 593-6610 for a return authorization code.
  4. Clearly print the return authorization code on the outside of the package.
  5. Ship via US Postal Service Registered Insured Return Receipt Requested, or other preferred courier service.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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My Account

How do I create an account?

  1. Click the "Login / My Account" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "Login / My Account" link at the top right hand side of our site and login to edit your account information.

I forgot my password.

Click the "Login / My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

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Shipping

Do you ship internationally?

We do not offer international shipping and will only ship to addresses in the United States (including Alaska & Hawaii).

How much is my shipping?

We offer free shipping via USPS Registered Mail on all orders over $500. Items under $500 are shipped via USPS Registered Mail Insured Mail for a charge of $6.50 per package.

When will my order ship?

Items that are in stock generally ship within 2-3 business days. Items that are out of stock or special orders vary in shipping times. We will contact you within 24 business hours with exact details for special orders or out of stock items.

Can I have order shipped to an alternate address?

Our shipments are fully insured and will require a signature upon delivery. Since a signature will be required, orders may be delivered to your place of work, or another more convenient destination.

Can I have my order shipped to a P.O. Box?

Our insurance prevents us from shipping to P.O. Boxes. Please include a street address for delivery. Also, your signature is required on all deliveries. 

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Guarantees

Our Personal Guarantee

At King Arthur Jewelry, we have an important responsibility to our valued customers to deliver only quality and authenticity in each and every piece of jewelry we sell. Our strict quality standards are met by careful and professional inspection of every item that leaves our store. We want to make sure our customers are provided with all the enjoyment a fine piece of jewelry has to offer, so we make this promise:

If any product purchased from King Arthur Jewelry does not meet these strict quality standards due to manufacturer or design defect, we will repair or replace it at our expense.

Do you offer a warranty?

We offer a limited one-year warranty on all jewelry sold at King Arthur Jewelry. Any repair or replacement due to manufacturer or designer defect is covered free of charge. Accent stones that come loose or are lost will be replaced free of charge if the piece is under normal wear and tear. Large center stones over .25 carat are not included in warranty.  We encourage you to arrange insurance coverage for this through your own insurance carrier. 

Pieces that have been damaged due to heavy or excessive wear and have not been subject to scheduled maintenance may be subject to a charge for repair. Cleaning, polishing, and checking are always free services at King Arthur Jewelry, but rhodium flashing for white gold pieces is subject to a small charge to cover our costs.

Privacy Policy

We value your privacy.  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.kingarthurjewelry.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.  This online privacy policy applies only to information collected through our website and not to information collected offline.  By using our site, you consent to our privacy policy.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.  King Arthur Jewelry is also a McAfee SECURE website.

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Pricing and Billing

Are all of your prices current?

While we strive to keep our prices as up to date as possible, fluctuations in metal and gemstone markets make it impossible to guarantee prices will always be current. Out-of-stock items or special orders may be a different price than what is listed on an item description. A King Arthur representative will contact you if any items on your order are a different price than is listed.

Do you offer a layaway policy?

We do offer a layaway policy. Layaway agreements require a 20% down payment and receipt of full payment within three months. If a layaway is canceled at any time, a store credit will be issued less a 20% restocking fee of the total purchase price. Please contact us at (256) 593-6610 to enter into a layaway agreement.  Please note that we will not ship your order until we receive full payment from you.

Do you offer financing?

King Arthur Jewelry does offer financing.  We use 1st Franklin  Financial Corp. Contact us for an application and we will help you with the process of financing your order.

Do I have to pay sales tax?

Residents of Marshall County, Alabama, are subject to sales tax in the amount of 8%.
Residents of Alabama outside Marshall County are subject to sales tax of 4%.
Out-of-state sales are not subject to Alabama State Sales Tax.

I have a question on my charges.

Click the Login / My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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Payment Options

Please note that we will not ship your order until we receive full payment from you.

What are my payment choices?

King Arthur Jewelry gladly accepts all major credit cards including Visa, Mastercard, and Discover.  During the checkout process you may choose any of our current payment options and continue to place your order.

Do you have alternate payment options?

We will also accept checks, money orders, cashier's checks, and wire transfers on phone orders.  Please call our store at (256) 593-6610 or you may Contact Us online regarding alternate payment methods for other options including cash, check, money order, layaway or wire transfer.

I need a copy of my receipt/invoice.

Login to view your account. Under "My Orders", click "View my order history" to view individual orders and print invoices for your records.

We are always available to help you by phone at (256) 593-6610 during business hours, or you may Contact Us online and we will be happy to email, fax, or mail you a copy.

When will my credit card be charged?

Whether you choose to make a purchase online through our online checkout or over the phone, your credit card will be charged immediately.

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Additional Support

Custom Orders and Personal Service

King Arthur Jewelry strives to provide a high level of personal customer service. When shopping for fine jewelry, we know that the experience is as important as the purchase. Our goal is to make every customer feel at home.

When shopping online with King Arthur for your next fine jewelry purchase, each online order is held to the same high standards for quality and customer service as orders placed in-store. All online orders are handled personally by a member of our sales staff. Before shipment, we will thoroughly examine your purchase to ensure that it is held to the stringent quality standards of our store. Additionally, if you desire any personalization to your order, or if you are interested in custom design services, do not hesitate to contact us.

We encourage visitors to explore our website and experience all the amenities:

  • Customized online "wish lists"
  • Appraisals upon request of King Arthur’s bridal jewelry
  • Special orders on bridal and fashion jewelry
  • Rush orders and overnight delivery available
  • Personal shopping service available by request
  • Payment options available
  • Unique and one-of-a-kind gifts
  • Electronic newsletter and notifications of updates on our latest jewelry additions, upcoming events, and special sales

We appreciate all feedback and are always happy to answer questions and fulfill special requests.

Do you offer appraisals?

We offer appraisals on jewelry purchased at King Arthur Jewelry. Our Accredited Jewelry Professional will provide two copies of an appraisal featuring replacement value for your piece. 

Do you offer repairs?

We will be happy to assist in repairs on any piece purchased at King Arthur.  We also offer repairs at our store for pieces of jewelry not purchased from us.  Please contact us regarding repairs needed and we will address the issue.

Do you purchase jewelry or scrap metal?

We only purchase scrap gold.  Unfortunately, we do not purchase finished jewelry or other metals. We will send an estimate within 24 business hours upon receipt of your scrap gold.  Any stones can be returned upon request.  The process to send us scrap gold is:

  1. Call us at (256) 593-6610 for a scrap gold authorization code.
  2. Clearly print the scrap gold authorization code on the outside of the package. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.
  3. Ship via US Postal Service Registered Insured Return Receipt Requested, or other preferred courier service, to the following address and be sure to retain your copy of the shipping documents:
    King Arthur Clock
    10506 AL Hwy 168
    Boaz AL  35957
 
I don't see my question.

We are available to answer any other questions you might have by phone at  (256) 593-6610 or by email at customerservice@kingarthurjewelry.com.

What are your store hours?

We are open Tuesday-Friday 9am-5pm, and Saturday 9am-3pm, Central Standard Time.

We are closed Sunday and Monday.

How do I contact you?

You may call us at (256) 593-6610 during business hours or click here for our complete company contact information and to contact us online.

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